Welcome to True North Media, LLC ("Company," "we," "us," or "our"). By accessing or using our website, services, or communication channels, you agree to be bound by these Terms of Service ("Terms"). Please read them carefully.

1. Ownership and Use of Site Content

All content on this website — including designs, graphics, copy, files, logos, case studies, and documentation — is the intellectual property of True North Media, LLC and protected under applicable copyright and trademark law.

2. User Submissions

If you submit or upload any content to True North Media, LLC (e.g., reviews, feedback, testimonials, screenshots, designs, or media files), you grant us a perpetual, royalty-free, worldwide, non-exclusive license to use, reproduce, modify, publish, translate, create derivative works from, distribute, perform, and display such content for business, marketing, or internal purposes.

You represent that you own or have permission to share the content and that it does not infringe upon third-party rights.

3. SMS Consent and Communication

By opting in to receive text messages from True North Media, LLC, you agree to receive automated appointment reminders, onboarding updates, or service-related notices. Standard message and data rates may apply. Message frequency may vary.

To unsubscribe, reply STOP. For help, reply HELP or contact us at [email protected]

We are not responsible for delays or delivery failures caused by carrier. SMS is provided as is and is not guaranteed for emergency or time-sensitive communications.

By providing your phone number, you confirm you are the account holder or have permission to authorize contact.

We reserve the right to suspend SMS communications to any user who abuses or misuses the messaging channel, including but not limited to spamming, harassment, or excessive opt-in attempts.

4. Payments and Services

All services, prices, and deliverables will be outlined via our website, via email, or in a signed agreement or invoice. You are responsible for reviewing and agreeing to any related terms prior to purchase.

We reserve the right to modify, suspend, or terminate services at any time, with or without notice.

All payments are in USD unless otherwise agreed upon in writing.

Deliverables may include, but are not limited to:

• Paid advertising and lead generation campaigns

• CRM setup and sales pipeline configuration

• Automated appointment setting via AppointWise

• Weekly or bi-weekly analytics and performance reporting

• Strategic consultation and campaign optimization

• Support via email, SMS, and scheduled meetings

5. Refunds & Cancellations

All payments are final unless otherwise stated in a signed agreement.

Promotional Period (First 60 Days):

Clients enrolled in our promotional offer agree to a $500 one-time base fee and $50 per appointment booked through True North Media, LLC’s system. An appointment is considered booked once it appears on the Client’s calendar and contact is made via the system provided.

Post-Promotional Period (Day 61+):

Unless otherwise agreed in writing, standard pricing begins on Day 61: $1,000 monthly retainer plus $100 per appointment booked.

Invoices are due upon receipt. Services will be paused if payment is not received within 5 days. A 10% weekly late fee may apply to overdue invoices.

Refund Eligibility Requirements:

Clients may request a refund of the $500 base fee under our 100% satisfaction guarantee, provided all of the following are met:

• Fewer than 15 appointments were delivered within 60 days.

• The system was launched within 7 days of onboarding.

• Client responded to all communications and leads within 48 hours.

• Client did not pause, block, or interfere with campaign performance.

Note: Commission-based charges are not eligible for refund, as they are only billed for successfully booked appointments.

If a refund is approved, the Client’s access to campaigns, tools, lead data, and system assets will be immediately revoked.

Refund requests must be submitted within 14 days of the campaign’s end. Approved refunds will be processed within 30 business days. Refunds may be denied due to client non-compliance, inactivity, or any breach of agreed terms.

6. Results Disclaimer

Marketing results are not guaranteed. Any testimonials, case studies, or performance references are for illustrative purposes only. Actual results will vary based on market demand, your offer, advertising budget, response time, and other factors beyond our control.

7. Client Conduct and Engagement

To ensure successful delivery and maintain eligibility for guarantees, the Client agrees to:

• Provide timely access to business assets, CRM, ad accounts, calendars, and phone systems.

• Respond to communication from the team within 48 hours.

• Honor booked appointments and avoid unnecessary cancellations.

• Notify us within 24 hours of any invalid or spam leads.

• Inform us of closed deals that result from our leads.

Failure to meet these responsibilities may void refund eligibility and impact campaign results. We reserve the right to pause or terminate services if the Client is unresponsive or uncooperative.

8. No Warranties

All services, materials, and website content are provided "as is" and "as available" without warranties of any kind, including implied warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not guarantee uninterrupted access or error-free operation.

9. Limitation of Liability

To the fullest extent permitted by law, True North Media, LLC shall not be liable for any indirect, incidental, consequential, or special damages — including, without limitation, lost profits, data loss, or business interruption — even if we have been advised of the possibility of such damages.

Our total liability for any claim is limited to the fees paid by you in the 90 days preceding the event that gave rise to the claim.

This includes claims related to data loss, unauthorized access, or platform/system failures beyond our control.

This section does not exclude liability where it cannot legally be limited, including death, personal injury, or fraud.

10. Indemnification

You agree to indemnify, defend, and hold harmless True North Media, LLC, its owners, affiliates, employees, and contractors from and against any claims, damages, losses, or expenses (including reasonable legal fees) arising from your misuse of the site or violation of these Terms.

This obligation survives termination of this agreement.

11. Independent Contractor Disclaimer

You agree that your relationship with True North Media, LLC is that of an independent contractor. These Terms do not create a partnership, agency, joint-venture, or employee-employer relationship.

Neither party may bind the other in contract or obligation.

12. Third-Party Links and Tools

Our website may include links to third-party platforms. We are not responsible for their content, privacy practices, or reliability. Use these platforms at your own risk.

13. Governing Law

These Terms are governed by the laws of the State of Florida, without regard to conflict of law principles.

All disputes must be brought exclusively in the state or federal courts of Orange County, Florida. You waive objections to jurisdiction or venue.

14. Updates to These Terms

We may update these Terms at any time. Updates will be posted on this page with an updated effective date. Continued use of our site or services constitutes acceptance.

Review this page periodically for changes.

15. Contact Us

Questions about these Terms? Contact:

Support Team

True North Media, LLC

[email protected]

16. Severability

If any part of these Terms is deemed invalid, the remainder shall remain in full effect.

17. Force Majeure

We are not liable for delays or failures caused by events outside our control, including natural disasters, internet outages, labor strikes, or technical disruptions.

18. Entire Agreement

These Terms represent the entire agreement between you and True North Media, LLC and override any prior understandings or representations.